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Returns and Exchanges

The entire process of returning or exchanging your gear

What's the return and exchange policy for sale items?

Returns and exchanges for sale purchases made online are welcome within 30 days of shipment. All items must be unworn, unwashed, undamaged, and still have any tags attached. Shoes must have their original box. You can log into your account to start t

Can I combine my returns using one label?

We please ask that you refrain from combining returns from multiple orders into a single package. If you have multiple items to return from one order, please complete one return authorization for all items to receive a single label to send your items

How do I return or exchange a gift?

You can return any Sunny 16 item you received as a gift for store credit. Log into your Sunny 16 account and head over to our Gift Returns page to begin the process. If you don't already have an Sunny 16 account, you can create one here. If you are h

Can I make an exchange?

If you decide that your new (non-personalized) Sunny 16 product isn’t for you, you can return or exchange it any time within 30 days of your purchase—no ifs, ands, or asterisks. Please note that the 30-day period does not start over if you exchange y

How do I start a return?

It’s easy—head to our contact page, fill out the form, and we’ll get back to you with next steps. Please note that original shipping fees are non-refundable, and we only offer free returns for specific products.

What is your return policy?

We accept returns within 30 days from the ship date. All returned items must be in their original unwashed and unworn condition and must include any original packaging, including all tags and shoe boxes (when applicable). Original shipping costs (and

How long do refunds take?

Once you create a return, you may receive a Return Credit on your account. But if you prefer a refund to your original form of payment, it will be issued once our warehouse receives and processes your item(s). Return processing typically takes up to